My father-in-law discovered a wonderful way to bypass annoying call centers with voice recognition software that insists you answer several questions before routing your call. Which would be ok except that the voice recognition is inept and it often keeps asking you to repeat what you just said.
Here’s how to bypass all of that.
Software: What is your name?
Me: Bob Morris
Software: I’m sorry, did you say Blob Morse?
Me: No.
Software: What is your name?
(repeat endlessly until…)
Software: What is your name?
Me: (yelling) F*&K you. You are IDIOTS. (I mean, really scream it)
Software: I will connect you with a customer service representative now.
This method will almost always get you to a real person quickly.