Those wanting modifications in their mortgage are sometimes finding it difficult because ownership of the mortgage is not clear. One problem is incredibly sloppy paperwork, the other is the labyrinth of packaged mortgages that have been sliced and diced into tranches, then sold, sometimes repeatedly.
OK, you tell me, are servicers really this incompetent, or is this a design feature. or an unholy mix of the two? You don’t see this inability to trace transactions in checking accounts or credit cards.